Last updated: 10 May 2026

These terms govern access to and use of the eRAMS road asset and assessment platform (the “Platform”). They are written to be honest about what we offer today and what is still evolving. Specific commercial terms (fees, contract length, service-level commitments) are set out in a separate written order form or services agreement between Dlala Group and the customer organisation. Where those agreed commercial terms differ from this page, the agreed commercial terms control.

1. Parties and acceptance

The Platform is provided by Dlala Group (“we”, “us”, “eRAMS”). By creating an account, accepting an invitation, or otherwise using the Platform, you agree to these terms. If you are accepting on behalf of an organisation, you confirm that you have authority to do so and you are agreeing on the organisation’s behalf.

2. The Platform

eRAMS is a multi-tenant platform for road asset and condition assessment. It includes web administration interfaces for municipal and engineering customers, a mobile app for offline field assessment, and background services for data ingestion, quality assurance, and reporting. Specific capabilities are described on the features page; the live status of each capability is shown there with a shipping or planned badge.

3. Accounts

3.1 Tenant accounts

A “tenant” is the customer organisation (typically a municipality, engineering firm or department) that holds an account with us. A tenant’s data is isolated from other tenants by Row Level Security policies in the database.

3.2 User accounts

Individual users access the Platform through accounts created either by claiming an invitation or by being added by a tenant administrator. You are responsible for keeping your sign-in credentials secure, for activity that occurs under your account, and for promptly reporting any suspected unauthorised access to us.

4. Acceptable use

You agree not to:

• Use the Platform in violation of any law or regulation, or to infringe the rights of any third party.
• Attempt to gain access to data belonging to another tenant, or to bypass any access control, audit log or security mechanism.
• Reverse-engineer, decompile, or attempt to extract source code from the Platform, except to the extent applicable law expressly permits despite this restriction.
• Upload material that you do not have the right to upload, including third-party data you are not licensed to process on the Platform.
• Use the Platform to send spam, malware, or otherwise harmful content.
• Interfere with or disrupt the integrity or performance of the Platform, for example by automated requests that exceed reasonable usage.

We may suspend access on reasonable notice (or immediately, where urgent) if we believe these acceptable-use rules have been breached and the breach has not been remedied.

5. Customer data

5.1 Ownership

As between the parties, the customer tenant owns all data it (or its users) submits to the Platform, including road network data, assessments, photos, notes, and any reports generated from that data. We do not claim ownership of customer data.

5.2 Licence to operate

The customer grants us a limited, non-exclusive licence to host, process, transmit, and display its data solely as needed to provide the Platform, to perform support, to investigate incidents, and to satisfy legal obligations. This licence ends when the customer’s account ends, subject to clause 11.

5.3 Personal information

Where customer data includes personal information (as defined in POPIA), our processing is described in the privacy policy. The customer is the responsible party for personal information it submits; we act as an operator under POPIA in relation to that processing.

6. Confidentiality

Each party may receive information from the other that is non-public and reasonably treated as confidential (“Confidential Information”). Each party will use the other’s Confidential Information only as needed to perform under these terms, will protect it with the same care it uses for its own confidential information (and at least reasonable care), and will not disclose it to third parties except to its personnel, advisers, or sub-processors who need it and are bound by similar obligations. Confidential Information does not include information that is or becomes public without breach of these terms, was already lawfully held without confidentiality obligations, or is independently developed without use of the other party’s Confidential Information.

7. Fees

Fees, billing arrangements and payment terms are set out in a separate order form or services agreement between us and the customer organisation. Where no separate written agreement is in place (for example during a pilot or evaluation arranged by email), access is provided on the basis described in that arrangement and these terms.

8. Service availability

We aim to keep the Platform available and to respond to support requests promptly during normal business hours in South Africa. We do not currently publish a formal service-level agreement (SLA). Specific availability and response-time commitments, if any, will be set out in the customer’s order form or services agreement. Planned maintenance and unplanned downtime may occur; we will give reasonable notice of planned maintenance where practical.

9. Intellectual property

Subject to clause 5 (which deals with customer data), all rights in the Platform — including software, designs, documentation, trademarks, and the eRAMS name and brand — remain ours or our licensors’. We grant the customer a non-exclusive, non-transferable right to use the Platform during the term of the customer’s subscription, in accordance with these terms and any agreed commercial terms.

We may use anonymised, aggregated data derived from Platform usage to improve the service, develop features and benchmark performance. Such derived data does not identify any tenant, user, or specific assessment.

10. Warranties and disclaimers

We warrant that we will provide the Platform with reasonable care and skill. To the extent permitted by law, we disclaim all other warranties, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. The Platform is provided “as is” in respect of capabilities described as “planned” or pre-release.

Customers should not rely on the Platform as the sole basis for decisions where a missed update or a brief outage would cause serious harm. The Platform is a tool that supports professional judgment by qualified municipal and engineering staff; it does not replace that judgment.

11. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, or anticipated savings, even if advised of the possibility of such damages.

Our aggregate liability under these terms for any claim or series of related claims, whether in contract, delict (tort), or otherwise, will not exceed the fees paid or payable by the customer for the Platform in the twelve months preceding the event giving rise to liability. Where no fees have been paid (for example during a pilot or free evaluation), our aggregate liability will not exceed ZAR 5,000.

Nothing in these terms limits liability that cannot be limited under applicable law, including liability for fraud or wilful misconduct.

12. Term and termination

12.1 Term

These terms apply from the date you first access the Platform and continue until the customer’s account is terminated.

12.2 Termination for convenience

A customer may terminate by giving written notice to accounts@erams.co.za. We may terminate access on reasonable notice where there is no active commercial agreement in place, or as set out in such an agreement.

12.3 Termination for cause

Either party may terminate immediately on written notice if the other materially breaches these terms and fails to remedy the breach within thirty (30) days of being notified, or if the other becomes insolvent or unable to pay its debts.

12.4 Effect of termination

On termination, the customer’s right to use the Platform ends. We will, on the customer’s written request made within thirty (30) days of termination, make a reasonable export of the customer’s data available in a standard format (typically CSV or the formats described on the features page). After that period we may delete customer data, subject to any legal retention obligation.

13. Force majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control, including natural disasters, insurrection, labour action, internet or power outages, and acts of any government or regulator. The affected party must notify the other promptly and use reasonable efforts to mitigate.

14. Changes to these terms

We may update these terms from time to time. The current version will always be available at this URL and the “last updated” date at the top will reflect the most recent change. Material changes will be communicated to active customers through the usual channels with reasonable notice. Continued use of the Platform after the effective date of an update constitutes acceptance of the updated terms.

15. Governing law and disputes

These terms are governed by the laws of the Republic of South Africa. The parties submit to the non-exclusive jurisdiction of the South African courts for any dispute arising from these terms.

Before commencing court proceedings, the parties will use reasonable efforts to resolve a dispute through good-faith discussion between senior representatives. This requirement does not prevent either party from seeking urgent interim relief where genuinely necessary.

16. Notices

Notices to us must be sent to accounts@erams.co.za. Notices to the customer will be sent to the email address on the tenant’s account, or to the email address of the tenant’s administrators where appropriate. Notices are deemed received on the next working day in South Africa after they are sent.

17. General

• Entire agreement. These terms (together with the privacy policy and any agreed commercial terms) form the entire agreement between the parties relating to the Platform and supersede prior representations on the same subject.
• Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force.
• No waiver. A failure to enforce any provision is not a waiver of the right to enforce it later.
• Assignment. Neither party may assign these terms without the other’s consent, except that we may assign in connection with a corporate reorganisation or sale of substantially all of our business, on notice to the customer.
• Independent contractors. Nothing in these terms creates a partnership, joint venture, agency or employment relationship between the parties.

18. Contact

For questions about these terms, contact us at accounts@erams.co.za.

Last updated: 10 May 2026.